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What’s the big-picture strategic thinking behind the EFQM model?

Everyone talks about the EFQM model for quality, but what's its actual philosophy on strategy? Is it just about processes, or is there a deeper strategic approach?

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By Pragati Answered 2 months ago

It's much more than just process checks. The EFQM model promotes a holistic, systems-based view of strategy focused on creating sustainable value for all stakeholders (customers, employees, society). Its approach is about adaptive execution—constantly learning and making incremental improvements based on results, rather than betting everything on disruptive, one-off changes. It sees strategy as a continuous cycle of understanding your environment, aligning your capabilities, executing, learning from outcomes, and refining.

 

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