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Conceptual framework consists of dependent, independent, control and moderate variables. You have to find those from the literature review of the study while considering the objectives of the research work as well. You can also consult the existing literature works related to influencing factors, its negative impact on the work-life quality of the BPO employees and their rate of attrition. Following that, you will be able to develop the framework properly.

The conceptual framework of a research work presents the variables of the study depending on its topic. Since you are researching the quality of work life and the factors affecting the employees to leave the BPO organizations, you have to find the influential factors first. For instance, you have to research the factors affecting the work life of the BPO employees. There are certain factors like personal life, unscheduled work hours, physical strains, organizational pressure and lack of work centrality which are making a negative impact on the employees. As a result, they are leaving the organizations. Hence, you can build the framework by focusing on three main variables like influencing factors, negative work-life quality and employee attrition. You have to develop the conceptual framework following this flow.

Conceptual framework acts as a support to the theories and concepts used in the literature review of the thesis work. It helps in making conceptual distinctions and also organizes the different ideas or notions used in the study as per the chosen research topic. So, you have to find those concepts or variables of the study first. For example, in your chosen research topic, the factors influencing the employees and its impact on the work-life quality have to be identified first, and then you can present employee attrition as its consequence. This will help in covering all the variables used in the study.